HrX Assist Onboarding Support

Puesto de trabajo:

Essential Functions: 

• Implementation of new Customers in our hrX Assist ticketing tool 
• Unit testing of the solution/changes and ensures the testing is documented 
• Responsible for coordinating efforts between internal departments to ensure that delivery is done on time. 
• Diagnose and resolve software application issues accordingly to available procedures and methodology. 
• Use database, API call, or application logs to identify the root cause of errors. Document any issues. 
• Identify the severity of issues and escalate jeopardy items to appropriate personnel. 
• Utilize critical thinking skills, knowledge of the company business rules, and system functionality to make appropriate changes.  
• Work under strict deadlines to meet contract deliverables. 
• Responsible for providing documentation of procedures. 
• Identify training needs and proactively provide training to the team member and other operational staff. 
• Proactively keep informed, outside internal training, of latest technology trends.
• Perform maintenance of our internal tools.
• Other duties, as assigned by your immediate supervisor and/or manager. 

 Required Education: 

• High School Diploma.

 Desired Experience and Skills: 

• Experience in at least one of these topics: Azure, SQL, Windows SO or Linux SO 
• Strong analytical skills to troubleshoot issues between application services. 
• Ability to process a high volume of detailed work in a short timeframe. 
• Strong oral and written communication.
• Critical thinking skills.
• High level of English

Experiencia de:Azure, SQL, Windows SO or Linux SO, English (B2-C1)

Formación técnica requerida:Computer engineering or similar

Información adicional:

Hybrid model